How it works.
Once your device arrives, follow these steps:
- Purchase our software through the store.
- Wait for an email confirmation.
- Once you receive the confirmation, print it out and pack it with your device.
- Ship your device to us for processing.
We have a video on how to pack your device securely. We will send you a detailed email with all these instructions after your purchase has been completed along with a request that you send us the tracking number so we know when your device has arrived at our PO Box.
NOTE: Please send us ONLY the device. DO NOT send chargers or the original Motorola boxes. If you do, we will charge an additional $15.00 to ship these items back to you since they will not fit in the small priority mail box.
Once we receive your device we will unpack it and follow our 18 point checklist, which involves updating the firmware from Google. Then, we compile a build of our software just for you along with an installation of our tamper-proof sticker that is assigned to only you. Once we have verified everything is working properly we pack your device back up with electronic static bubble wrap and ship it back you.
Each device can take up to 1 hour to build and repackage so we charge an additional $10.00 for handling on top of the software price.